Order Cancellation Policy
Livovarioa (hereinafter referred to as “we”) operates exclusively as an online store and provides products and related services through this platform only. This Order Cancellation Policy is intended to clearly explain the applicable conditions, procedures, and refund arrangements related to order cancellation after an order has been placed.
1. Conditions for Order Cancellation
You may submit an order cancellation request under the following circumstances:
- Orders that have not yet been shipped may be cancelled directly within 48 hours after successful payment.
- Orders placed more than 48 hours ago, or orders that have already been shipped, cannot be cancelled directly.
If an order has already been shipped, you may contact us after delivery to request a return and refund. For further details, please refer to our return and exchange policy.
2. Order Cancellation Process
To request an order cancellation, please follow the steps below:
- Contact our customer service team by email or phone to submit your cancellation request, and provide your order number, payment confirmation, and any other required information for verification.
- Our customer service team will process your request promptly. If the cancellation request is approved, we will notify you through your contact details and arrange the refund accordingly.
3. Refund Handling
Once an order cancellation is confirmed, refunds will be handled as follows:
- Refund method: Refunds will be returned to the bank card originally used for payment, including Visa or MasterCard.
- Processing time: Depending on the processing efficiency of different card issuers, refunds are generally expected to be credited within 1–5 business days.
If the refund has not been received within the expected timeframe, please contact us for assistance. For more information regarding refunds, please refer to our refund policy.
4. Additional Notes
Whether an order can be successfully cancelled depends on its actual processing status at the time of the request. We recommend submitting cancellation requests as soon as possible after placing an order to improve the likelihood of successful processing.
5. Contact Us
If you have any questions regarding order cancellation or refunds, please contact our customer service team using the information below:
Contact address: 5505 Highland Trail, Big Lake, MN 55309-8265, United States
Customer service phone: +1 (778) 887-7887
Customer service email: team@livovarioa.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)