Terms of Service
Livovarioa (hereinafter referred to as “we”) provides product browsing, ordering, payment, and after-sales services exclusively through our online store. This Service Policy explains the rules, rights, and responsibilities applicable when you use our website and related services.
1. Introduction and Scope of Application
This policy applies to all activities conducted on our online store, including account usage, product purchases, order processing, and after-sales support. All transactions are completed online, and no offline or in-person sales services are provided.
2. User Accounts and Website Responsibility
When using our website, you are responsible for ensuring that the information you provide is accurate, complete, and up to date. We are responsible for maintaining the normal operation and basic security of the website, but we are not liable for temporary service interruptions caused by network issues or unforeseen technical circumstances.
3. Product Information, Inventory, and Pricing
We strive to ensure that product descriptions, inventory status, and pricing information are accurate. Inventory availability is subject to real-time display on the website. We reserve the right to correct errors or update information where necessary. The price shown at checkout shall prevail.
4. Orders and Payment
An order is considered confirmed once payment has been successfully completed. After confirmation, the order will be recorded in our system and enter the processing stage. Orders are not formally accepted until payment is completed.
5. Delivery Conditions
Delivery services are available exclusively within Australia. Once payment has been successfully completed, your order will be confirmed and proceed to the processing stage. Orders are typically prepared within 1–3 business days before being transferred to the designated logistics provider. After dispatch, the estimated delivery timeframe is approximately 5–10 business days, depending on the delivery address and operational conditions at the time of shipment. To ensure stable and reliable delivery performance, we work with recognized logistics providers including UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or above qualify for free delivery, while orders below this threshold are subject to a flat delivery fee of AUD 9.99. All applicable taxes and related charges are fully included in the product prices displayed at checkout, and no additional fees will be required after payment.
For detailed delivery timelines and handling standards, please review our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours following successful payment, provided that the order has not yet entered the preparation stage or been transferred to the logistics provider. Once order processing or shipment has commenced, cancellation requests can no longer be accepted.
If an order has already been dispatched, you may submit a return request after delivery in accordance with the procedures outlined in our Order Cancellation Policy.
7. Returns and Exchanges
Requests for returns or exchanges may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or cases where the received item does not match the order details.
Comprehensive eligibility criteria, processing timelines, and step-by-step instructions are available in our Returns and Exchanges Policy.
8. Refund Policy
Refunds are arranged after return or cancellation conditions are confirmed and are issued to the original payment method. Specific refund timelines and handling details are governed by the applicable refund terms.
9. Dispute Resolution and Applicable Principles
We comply with Australian law, including GDPR. We reserve the right to update this policy as needed and will provide reasonable notice of any material changes.
10. Privacy and Data Protection
We value the protection of user personal information. The collection, use, and storage of data are conducted in accordance with established privacy and data protection practices and are limited to what is necessary to provide services.
11. Intellectual Property
All content displayed on the website, including text and images, is used for service presentation and information purposes. Unauthorized copying or use is not permitted.
12. Limitation of Responsibility
To the extent permitted, we are not responsible for indirect losses arising from improper user actions, incorrect information submission, or events beyond reasonable control.
13. Amendments to Service Terms
We may update this Service Policy from time to time based on operational needs. Updated terms will be published on the website and take effect immediately upon posting.
14. Contact Information
Contact Address: 5505 Highland Trail, Big Lake, MN 55309-8265, United States
Customer Service Phone: +1 (778) 887-7887
Customer Service Email: team@livovarioa.com
Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)