Return and exchange policy

 

Livovarioa (hereinafter referred to as “we”) operates exclusively through an online store. This Return and Exchange Policy is intended to clearly outline the applicable rights, conditions, and handling procedures after you receive your order, ensuring a transparent and reliable after-sales experience.

1. Return and Exchange Validity Period

Return or exchange requests may be submitted within 30 days from the date the product is successfully delivered and signed for. Requests submitted after this period will not be accepted.

2. Eligible Conditions for Return and Exchange

Within the valid period, return or exchange requests may be accepted under the following circumstances:

• The product has visible appearance issues.
• The product has quality issues that affect normal use.
• The product has an unusual odor or significant color deviation.
• The received product does not match the order information.
• A return or exchange is requested without a specific reason, provided the product remains unused and in good condition.

3. Return Procedure

1. Contact us via email or customer service phone to submit a return request, and provide your order number, proof of payment, reason for return or exchange, and any relevant photos or videos.
2. Our customer service team will review your request promptly. If approved, you will be notified and provided with the designated return address.
3. Please send the product back to the specified return address and wait for confirmation that the item has been received.
4. After receipt, the product will be inspected. If the condition matches the information provided, a refund will be arranged without delay.

4. Exchange Procedure

1. Contact us via email or customer service phone to request an exchange and provide your order number, proof of payment, reason for exchange, and any supporting photos or videos.
2. Once approved, our customer service team will provide the return address and detailed instructions.
3. Return the product as instructed and wait for confirmation of receipt.
4. After inspection confirms eligibility, a replacement item will be shipped to your address within 1–3 business days.

5. Refund Process

Refunds will be issued to the original payment method used at checkout, including Visa and MasterCard. Depending on the processing efficiency of the card-issuing institution, refunds are typically credited within 1–5 business days. If the refund is not received within this timeframe, please contact us for assistance.

6. Cost Responsibility

• If the return or exchange is due to appearance issues, quality problems, unusual odor, significant color deviation, or receipt of an incorrect item, the related return shipping costs will be covered by us.
• If the return or exchange is requested without a specific reason, the return shipping costs will be the responsibility of the customer.

7. Responsibility Statement

Please ensure that returned products are properly packaged during transit. If damage occurs due to improper packaging, the handling outcome will be determined based on the actual inspection results. All requests are reviewed and processed according to the condition of the returned item.

8. Return Label

A return label is included inside the package. Please follow the provided instructions and use the included label when returning the product to ensure accurate identification and efficient processing.

9. Contact Information

Contact Address: 5505 Highland Trail, Big Lake, MN 55309-8265, United States
Customer Service Phone: +1 (778) 887-7887
Customer Service Email: team@livovarioa.com
Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)