Refund Policy

 

Livovarioa (hereinafter referred to as “we”) operates exclusively as an online store. This refund policy explains how refunds are reviewed, approved, and processed after an order has been completed, helping you understand the applicable standards and timelines.

1. Refund Eligibility Overview

Refunds are generally handled in connection with approved return or cancellation requests. Eligibility for a refund depends on the order status, the condition of the returned item, and whether the request complies with our applicable policies.

2. Situations That May Qualify for a Refund

A refund may be considered under circumstances including, but not limited to:

• Confirmed product appearance issues or defects.
• Quality-related problems affecting normal use.
• Noticeable odor or significant color differences.
• Items received that do not match the order information.
• Approved order cancellations that meet processing requirements.

3. Refund Review Process

Once a return or cancellation request is approved and the relevant conditions are met, the refund process begins. Returned items may be inspected to confirm that their condition aligns with the information provided during the request.

4. Refund Method

All approved refunds are issued to the original bank card used during payment, including Visa and MasterCard. Refunds cannot be redirected to alternative payment methods.

5. Refund Processing Time

After a refund is approved, processing typically takes 1 to 5 business days. The exact time for funds to appear in your account may vary depending on the handling procedures of the issuing bank.

6. Delayed or Incomplete Refunds

If you do not receive the refunded amount within the expected timeframe, please allow additional time for bank processing. Should the delay persist, you are encouraged to contact us for further assistance and verification.

7. Refund Amount Clarification

The refunded amount corresponds to the actual amount paid for the eligible order or item. Shipping costs are handled according to the applicable return or cancellation terms.

8. Policy Adjustments

We reserve the right to adjust refund handling standards when necessary to maintain consistent service quality. Any updates will apply to future requests and will not affect refunds already in progress.

9. Contact Information

Address: 5505 Highland Trail, Big Lake, MN 55309-8265, United States
Customer Service Phone: +1 (778) 887-7887
Customer Service Email: team@livovarioa.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)